Slack
The AI assistant for Slack, as a bot in your workspace
Connect Slack and Echo AI joins your workspace as a bot. It replies to mentions in channels and direct messages with catalog, bookings, and handoff support.
Overview
Echo's Slack integration runs as a real Slack bot in your workspace. Connect via Slack's official OAuth flow, invite the bot to the channels you want covered, and Echo replies to @mentions and direct messages with the same brain that powers your Echo page and other integrations. Catalog cards render natively, bookings work inline, and human handoff is one tap from the customer hub. The bot only responds where it has been invited and respects channel-level permissions.
What you get
- Mentions and DMs - Echo replies when mentioned in a channel or messaged directly. Stays quiet otherwise.
- Catalog in chat - Product cards render natively in Slack messages.
- Bookings in chat - Visitors book your time without leaving Slack.
- Human handoff - Jump on any thread from the customer hub. Hand back to Echo when done.
How it works
- 1. Connect your Slack workspace - Official Slack OAuth flow with documented scopes.
- 2. Invite Echo to channels - Add the bot to the channels where it should respond.
- 3. Echo replies live - Mentions and DMs get answered with your Echo's full brain.
Who it is for
- Internal knowledge bot - Let your team @mention Echo to ask questions grounded in your docs and FAQs.
- Community workspaces - Run a public Slack community where Echo answers repeat questions for members.
Keep exploring
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Frequently asked questions
How does Echo behave in channels?
Echo only replies when @mentioned, or when a visitor DMs the bot. It will not interject into normal channel chatter.
Does Echo respect channel permissions?
Yes. Echo only reads and posts in channels it has been explicitly invited to.
Can I take over a Slack conversation?
Yes. Jump on from the customer hub, reply as a human, then hand back to Echo.