Know every visitor. Reply to every conversation.

Overview

The customer hub turns every chat into structured data. Contacts are upserted automatically when Echo collects an email - no separate forms, no extra steps. Every conversation is searchable by name, channel, date, lead score, or keyword. Tickets created from chat flow into a dedicated queue with status, priority, and assignee. Your team can jump in to any live conversation, take over from the AI, and hand back when the issue is resolved. All localized notifications and history are preserved through the handoff.

What you get

• Contacts - Email, name, phone, custom fields, lead score, all captured from chat.
• Conversations - Every thread from every channel. Search, filter, jump in, hand off.
• Tickets - Visitors can open tickets that route to the right person on your team.
• Lead scoring - Echo assigns 0-100 score based on engagement, intent, and purchase signals.

How it works

• 1. Echo captures contacts conversationally - Email and name are asked naturally during the chat.
• 2. You jump on when needed - Take over from the AI in one click. Hand back when done.
• 3. Follow up via email or DM - Send re-engagement messages right from the customer hub.

Who it is for

• B2B lead capture - Echo qualifies leads, captures email, books a call, routes hot ones to sales.
• Support inbox - Echo handles tier-1, escalates complex issues to your team with full context.

Keep exploring

Frequently asked questions