Smart questions
Start better conversations
Echo can suggest the right questions, collect contact details when needed, and turn anonymous visitors into qualified contacts.
Overview
Smart questions make the first message easier. Instead of dropping visitors into a blank chat, Echo can show contextual prompts like pricing, availability, products, booking, support, or creator-specific topics. As the conversation unfolds, Echo asks for contact details only when they are useful: before a quote, ticket, booking, order, or human handoff. Every captured detail lands in the customer hub and connects to the same visitor identity used by conversations, purchases, bookings, and future follow-ups.
What you get
- Suggested prompts - Give visitors useful starting points tailored to your Echo and language.
- Contact capture - Ask for name, email, phone, and custom fields naturally inside the chat.
- Qualification - Score intent from questions, replies, purchases, bookings, and handoff signals.
- Localized flow - Questions and capture prompts follow the visitor's language.
How it works
- 1. Define what matters - Choose the details Echo should collect and when to ask for them.
- 2. Let the chat qualify - Echo gathers context conversationally instead of forcing a form upfront.
- 3. Use the contact record - Follow up from the customer hub with full conversation history.
Who it is for
- Lead generation - Capture real demand from visitors who would never fill a static contact form.
- Creator funnels - Collect fan emails, preferences, and interests before recommending products or calls.
Frequently asked questions
Can I customize the suggested questions?
Yes. You can edit them manually or let Echo generate them from your content.
Does Echo ask for email too early?
No. Capture rules can be tuned so Echo asks only when there is intent.
Where do captured contacts go?
They appear in the customer hub with conversation history and lead score.