Your Echo, answering customer emails

Overview

Email gives each Echo an address at inbox.echoai.so. Customers write to that address and your Echo replies using its knowledge and tone. Incoming messages and replies are saved in Conversations so you can review the exchange alongside your other channels. Share the address directly or configure forwarding from your own inbox with your email provider. Forwarding does not change the Echo’s sending address. You can pause or disconnect the integration from Connections. Email is available on Pro, Business and Enterprise, and replies use Echo credits.

What you get

• An address for your Echo - Each Echo gets its own address at inbox.echoai.so.
• Replies grounded in your knowledge - Your Echo answers customer enquiries using its knowledge and tone.
• Replies in the sender’s language - Customers can write in their language and receive a reply in the same language.
• Threads in Conversations - Review incoming emails and Echo replies alongside your other channels.

How it works

• 1. Enable Email - Open Email in your Echo’s Connections and enable it on Pro or above.
• 2. Copy your address - Share your Echo address with customers, or forward your existing inbox to it.
• 3. Review conversations - Your Echo replies to incoming emails. Review its threads in Conversations.

Who it is for

• Customer enquiries - Answer repeat questions about your business without writing every reply yourself.
• Creators and communities - Give your audience a familiar way to reach your Echo beyond chat.

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Frequently asked questions