Chatbase is a focused AI chatbot for your website. Echo AI is one agent across your website, your DMs and your storefront.
TL;DR
- Chatbase is the simpler pick if you only need an AI chatbot bubble on a website and nothing else.
- Echo AI is the stronger pick if your audience also lives on WhatsApp, Instagram or a hosted link, or if you want to sell, book and take voice calls in the same agent.
- Echo AI has a real free tier; Chatbase free tier is heavily metered.
Side-by-side
<table><thead><tr><th>Feature</th><th>Echo AI</th><th>Chatbase</th></tr></thead><tbody><tr><td>Pricing</td><td>Free tier with real usage. Paid from $25/mo flat (excl. tax).</td><td>Free tier capped at ~30 messages/mo. Paid from $40/mo with low message caps.</td></tr><tr><td>Web widget</td><td>Yes, one-line script tag, fully branded.</td><td>Yes, one-line script tag.</td></tr><tr><td>Messaging channels</td><td>WhatsApp, Instagram, Messenger, Telegram, Slack, Discord, X.</td><td>Web widget primary. WhatsApp, Slack and Messenger via add-ons.</td></tr><tr><td>Hosted profile page</td><td>Every Echo gets a hosted page at echoai.so/e/yourname with avatar, catalog, calendar, tips and links.</td><td>Not offered.</td></tr><tr><td>Commerce in chat</td><td>Native Stripe, Square, PayPal, Shopify, crypto wallets.</td><td>Not offered.</td></tr><tr><td>Bookings</td><td>Native Google Calendar, Outlook, Calendly.</td><td>Not offered.</td></tr><tr><td>Voice chat</td><td>Realtime voice via OpenAI + ElevenLabs.</td><td>Not offered.</td></tr><tr><td>Knowledge sources</td><td>URLs, documents, FAQs, catalog, images.</td><td>URLs, files, sitemaps, Notion. Strong document ingestion.</td></tr><tr><td>Custom domain</td><td>Enterprise: chat.yourdomain.com.</td><td>Custom domain on Pro and above.</td></tr><tr><td>Built-in CRM</td><td>Customer Hub with leads, bookings, payments, tickets.</td><td>Lead-capture form only.</td></tr><tr><td>Multi-language</td><td>100+ auto-detected.</td><td>95+.</td></tr><tr><td>Branding removal</td><td>Pro plan removes Echo branding.</td><td>Standard plan removes branding.</td></tr></tbody></table>Pick Echo AI if
- You want one AI agent on every channel, not just a website widget.
- You need to sell, take tips, book calls or run voice chats in the same conversation.
- You want a hosted Echo page to share in your bio, not just an embed.
- You want flat pricing instead of per-message metering.
Pick Chatbase if
- You only need a web chatbot answering questions on your marketing site.
- Your knowledge base is mostly long-form documents and Notion pages.
- You do not need commerce, bookings, voice or messaging channels.
- You prefer Chatbase's specific support agent UI for handoff.
FAQ
Is Echo AI a Chatbase alternative?
Yes. Both build AI chatbots from your content. Echo AI extends to messaging channels, commerce, bookings, voice and a hosted profile page, so it covers more jobs in one platform.
Can I import my Chatbase knowledge into Echo AI?
Yes. Echo AI ingests URLs, documents, FAQs and sitemaps, so the same sources you used in Chatbase work directly.
Which one is cheaper?
At low volume the free tiers are close. Once you pass a few hundred messages a month, Echo AI's flat pricing usually wins because Chatbase meters by message.
Does Echo AI work on WhatsApp like Chatbase?
Echo AI uses Meta's official WhatsApp Business Embedded Signup, no add-on required. On Chatbase it is a paid add-on.